Have a question or problem you need help with? Our team is here to help!

For Members:

You can reach a member of our team through our web chat, in-app chat, or by emailing member-care@get-base.com.

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Our team is here to answer your questions! You can reach us via our web chat or by emailing hi@get-base.com.

Our Member Care Hours

Our Member Care team is online Monday - Friday from 9 AM EST to 5 PM EST. We do our best to respond to you as soon as possible, but please note it may take 1-2 business days to receive a response from our team.

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